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FAQs
1. What is Payforthem.com all about? 2. How do I place an order for? 6. How do you contact the recipient? 7. Should I (the sender) contact the recipient? 8. How much commission do you charge and why? 9. Who do I contact in case of problems? 11. Do you deliver vouchers outside capital cities? 12. Can vouchers be exchanged for cash? 13. Can I exchange one set of vouchers for another after completion of the order? 16. Where does the recipient pick the vouchers from? 17. What delivery timescales and options do you offer? 20. How do MPESA and Sokotele compare? 21. What are acceptable forms of identification? 1. What is Payforthem.com all about?Payforthem is an online service that enables you to send vouchers to help friends and relatives back home. These vouchers can be exchanged for a variety of practical and thoughtful goods and services by the recipients in Africa. So now, you can avoid paying the huge money transfer costs and send vouchers using this quick and easy service from the comfort of your home or office. Our acceptance network is forever growing, as we sign up more and more goods and service providers onto the network. If you do not find your preferred supplier on the list, let us know and we will try to sign up before your next visit to the site. Simplicity, convenience, efficiency and reliability are the hallmarks of the service we provide! But if you must send money, as you sometimes have to, you can do that too. We offer some of the best rates and very competitive charges 2. How do I place an order?To place an order for a voucher, visit our website www.Payforthem.com. Select the type of voucher and value you want to send. Click on 'Add to cart', to add your selection to shopping basket, where you see the total items you ordered and their value. You can continue to add as many items as you like. We only charge you one service fee based on the total value of your order). If this is your first visit, you will be prompted to create a user account, with a username and password. The account helps you track the status of all the current orders you place on our website. After creating an account, you will be asked to provide the recipient's name and contact information. We recommend that you provide the recipients mobile phone number as well as their email address where possible. We will use this information for extra validation purposes only. 3. How do I pay for my order?You can pay using all major credit or debit cards, Paypal or direct bank deposit. If paying by bank deposit please deposit the cash into
the bank account below from any Natwest branch or via internet/telephone
banking: Bank:
Natwest, 143 High Street, Bromley, Kent
BR1 1JH 4. Is the website secure?The safety and security of your personal and transaction data is very important to us. Our website uses a secure server that guarantees privacy and security of all data. Furthermore all card payments to Payforthem are securely processed by PapPal. Payforthem does not process or store any of your card data. 5. Can I get a refund?Yes, you can, provided your recipient has not yet received it. We will, refund the value of the order, less charges. If payment was made by card, the refund will be made to the same card. 6. How do you contact the recipient?You must contact the recipient to notify them. Before we deliver the vouchers, we will ask the recipient to confirm the answer to the secret question when this is provided as well as checking their ID. In case of all card transactions, we will also ask the recipient to confirm the transaction number, which PayPal notifies to the purchaser when payment is processed. For Cash Deposits, Payforthem will provide you with an ordern number by email after confirming the order. It is the purchaser’s responsibility to communicate both the transaction number and the answer to secret question as soon as payment is confirmed. 7. Should I (the sender) contact the recipient?It is the purchaser’s responsibility to communicate both the transaction number and the answer to secret question as soon as payment is confirmed. 8. How much commission do you charge and why?We charge service fees to enable us meet the costs of running, maintaining and improving the efficiency and reliability of our service. Current Payforthem charges are as follows:-
When these charges are altered/waived, as we sometimes do, this will be reported on the home page You can reach us by phone or through email: +44 20 8290 4476 Email: support@payforthem.com 10. What is a voucher?A voucher is a certificate, which entitles you to purchase goods and/or services upto a specified value from a named merchant/group of merchants. We have an ever increasing list of merchants who are signing up to accept these vouchers. The vouchers do not expire; they can be used at any of the super market outlets across the country of your choice! Unlike cash, a voucher can only be used at a designated merchant (supermarket/service provider, etc). Many of our senders and their recipients like the option of a voucher - it gives them the security of knowing, they can meet their home and household needs directly, without the temptation of diverting resources towards something else. Vouchers are a great financial convenience for many of our users. A Money Transfer voucher is translated into the local currency cash equivalent 11. Do you deliver vouchers?Yes we do! For all vouchers which cannot be delivered electronically (such as mobile airtime or money transfer into a bank account), we will deliver the order to your recipient's door-step provided you add the correct delivery voucher to your order. If you do not add a delivery voucher to your order, your recipient will have to collect the order from our offices. Choose the right delivery voucher depending on the destination and speed at which you want your order to be delivered. Mobile airtime and Money transfer vouchers to Equity bank will be sent electronically. Please note that some mobile operators may levy a small fee and where this is the case, this fee will come off the value of the airtime you send. Money transfers to other banks incur a 100/= local charge which our partners in Kenya pay when they withdraw the cash from Equity to go and deposit into your chosen bank account. Special Request Deliveries – Ask us if you want something specially delivered. 12. Can vouchers be exchanged for cash?Yes, vouchers can be exchanged for cash but only with the sender's authority. However, if you want the recipient to receive cash we recommend using the money transfer vouchers - see money transfer category on the main menu under each country. 13. Can I exchange one set of vouchers for another?Yes you can! You can exchange one set of shopping or mall vouchers for another but you the sender will have to authorise changes from one voucher category for another to ensure that the sender has control on how the vouchers are used. You the buyer can exchange one set of vouchers for another as long as they are for the same amount. Email support@payforthem.com to notify us and we will happily change your order. 14. What is mobile airtime?Airtime is phone credit, or the units used to load onto a mobile phone. You cannot make phone calls or send texts if your mobile phone has now airtime. This makes Airtime a precious necessity and a wonderful gift. 15. How is airtime delivered?We deliver airtime in any of these three ways below. We will ask the recipient their preferred option.
16. Where does the recipient pick the vouchers from?Your recipient can pick up their order from any our growing number of offices and collection points in your chosen country. We will advise the recipient of the nearest collection point to where they are when we contact them. Our currect collection points are as follows:- The Gambia Senegambia Payforthem.com Patrick Street Kololi, near Senegambia Cell: +220 7009873
Ghana Accra PJ Office BusyInternet Complex, Ring Road Central Accra Tel: +233 21224222 cell: +233 242166356
Kenya Nairobi Athram Business Solutions (K) Ltd Fresh Water Park , Church Road (4th Gate on the right) Off Waiyaki Way (Before All Africa Conference of Churches) P O Box 22300 - 00400 Nairobi Tel: 0737950981/0727950981/020278950 Email: sales@ahtramkenya.com Nakuru: Athram Business Solutions (K) Ltd Room 24C, 1st Floor, Pinkam House Kenyatta Avenue/Mburu Gichua Rd Nakuru Tel: 0724504577/0512215327
Zambia : Lusaka Payforthem 58 Senanga Road Handsworth Park Lusaka Tel: 0955 954 939 Kitwe Payforthem 4723 Ngozi Street Riverside Extension Kitwe : Tel: 0966 588 298 17. What delivery timescales and options do you offer?Delivery Timescales All orders placed before 15:00 GMT will be delivered by Mid-day the next business day. This includes money transfer orders as well as Mpesa & Air-time transfers. The only exception is money transfer to Equity Bank, which we are sometimes able to deliver on the same business day . Delivery Options 1. Collection - Your recipient can collect the order from our offices - see Q18 for details 2. Electronic Delivery - Where orders can be delivered electronically we will do so electronically for no extra charge (e.g mobile air-time or electronic bank transfer to Equity bank only). Please note that for Mpesa, Safaricom will deduct a local charge from the amount sent. The latest accurate details of Safaricom's charges can be found on their website. The link is: http://www.safaricom.co.ke/fileadmin/template/main/downloads/Mpesa_forms/09.03 - Tariff Poster.pdf 3. Physical Delivery - Add the delivery voucher
to your order and we will delivery the order to your recipients’ door
step! We use secure courier service to deliver all orders. For Airtime 18. What is MPESA?MPESA is a money transfer service offered by Safaricom that allows a user with an MPESA registered SIM card to transfer money to other people’s SIM cards. While the Sender’s SIM needs to be MPESA registered, the recipient’s SIm card does not need to be registered. It does, however, need to be a Safaricom SIM card. M-PESA is an innovative new mobile payment solution that enables customers to complete simple financial transactions by mobile phone. MPESA is aimed at mobile customers who do not have a bank account. How it works via Payforthem Online
Recipients do not need to have a bank account to benefit to receive MPESA. Cash is withdrawn from their handset at MPESA Agent outlets, scattered throughout the country. These outlets are typically local Safaricom Dealers, but can also be other kinds of retailer such as petrol stations, supermarkets and local shops. There is currently a large network of MPESA Agents across Kenya who are all trained to use the service. For uptodate information on this service please refer to: Safaricom's Mpesa 19. What is SOKOTELE? Sokotele is Celtel's counter to MPesa. It is based on a handheld device, which we can call the Sokotele gadget, given to agents for a one time refundable fee of Kshs. 30,000 with a depreciation of around 2% per year. It can be used for making calls, printing airtime vouchers and money transfer. To become an agent, you need to open an account with KREP Bank, which is willing to give you a loan of Kshs. 15,000 for buying the Sokotele gadget. 20. How do MPESA and Sokotele compare?
21. Identification RequirementsIdentification of the sender will be required from: · Customers who transfer money regurlarly · Customers sending £500 or more at anyone time · All new Customers How to provide Identification:
Clear copies of identification must be Certified by a Solicitor as true copies of the original documents. The person certifying must include his/her name, address and telephone and rubber stamp of the Company Acceptable forms of Identification: Personal Identification (Any ONE of the following :-)
Evidence of Address (Any ONE of the following :-)
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